Privacy Policy

1. Overview

SlotX (“we,” “our,” or “us”) operates the SlotX booking platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and API services (collectively, the “Service”).

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at privacy@slotx.com.

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our Service.

2.1 Information You Provide

• Account Information: Name, email address, phone number, and encrypted password when you create an account
• Business Information: Shop name, address, business type, services offered, operating hours, and staff details (for business owners)
• Booking Information: Appointment details, service preferences, customer notes, and communication history
• Payment Information: Billing address and payment method details (processed securely through our payment processor; we do not store full card numbers)
• Communications: Messages sent through our platform, support tickets, and feedback

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, features used, click patterns, and session duration
• Location Data: Approximate geographic location based on IP address (used for timezone detection and currency selection)
• Log Data: IP address, access times, referring URLs, and error logs

3. How We Use Your Data

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain the SlotX platform
• Communication: To send booking confirmations, reminders (via email, SMS, or WhatsApp), and account-related notifications
• Improvement: To understand how users interact with our Service and make improvements
• AI Features: To power our AI scheduling assistant, predictive analytics, and smart recommendations (data is processed algorithmically and not individually reviewed by humans)
• Security: To detect, prevent, and address technical issues, fraud, and security incidents
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

4. Data Sharing & Third Parties

• Service Providers: We share data with trusted third-party providers who help us operate the platform (hosting, email delivery, SMS/WhatsApp APIs, payment processing)
• Business-Customer Relationship: When a customer books through a business on SlotX, relevant booking information is shared between both parties
• Legal Obligations: We may disclose information if required by law, court order, or governmental request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction
• With Your Consent: We may share information for any other purpose with your explicit consent

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Service.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data in transit is encrypted using TLS/SSL (HTTPS). Passwords are hashed using bcrypt with PBKDF2
• Access Controls: Role-based access ensures only authorized personnel can access sensitive data
• Infrastructure: Our servers are hosted on enterprise-grade cloud infrastructure with DDoS protection and automated backups
• Monitoring: We continuously monitor for security threats and vulnerabilities

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this policy:

• Active Accounts: Data is retained for the duration of your account activity
• Closed Accounts: Personal data is deleted within 90 days of account closure, except where required by law
• Booking Records: Transaction and booking records may be retained for up to 7 years for tax and legal compliance purposes
• Analytics Data: Aggregated, anonymized analytics data may be retained indefinitely

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@slotx.com. We will respond to your request within 30 days.

9. Children's Privacy

SlotX is not designed for and does not knowingly collect personal information from children under the age of 16. If we discover that a child under 16 has provided us with personal data, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@slotx.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission.

11. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. For significant changes, we will provide a more prominent notice (such as an email notification or an in-app banner).

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: